This policy applies to payments made to JAG INT for interior design and specialised design services. Read it with your written quotation or project agreement and our Cancellation Policy.
Before work begins
If you cancel before any agreed work begins and before any authorised third-party commitment is made, we will refund the payment for the cancelled services in full. Any separate consultation or other service already delivered will be assessed separately.
After work begins
If a project is cancelled after work begins, the refund is calculated by deducting the reasonable value of work already completed and documented, authorised third-party costs that cannot be recovered. We will provide a breakdown.
An advance is not automatically treated as entirely non-refundable.
Completed services and service concerns
Completed and correctly delivered work is normally not refundable solely because of a change of preference. If a service does not match the agreed scope, contact us with supporting details so we can assess correction, re-performance or an appropriate refund.
This policy does not limit any applicable consumer rights.
If JAG INT cannot deliver
If we cancel or cannot provide the agreed service, we will refund the amount attributable to undelivered work and any recoverable unused costs. An alternative arrangement may be accepted by the client in writing.
Duplicate payments and refund method
Verified duplicate payments or amounts charged in error will be refunded. Approved refunds will be initiated within seven business days of written confirmation and receipt of any information needed to process them.
Refunds will normally be sent to the original payment method. The date funds appear depends on the payment provider and issuing bank. For international payments, exchange-rate differences and provider conversion charges may affect the amount shown by your bank.
How to request a refund
Send your name, invoice number, payment reference, payment date and reason for the request to our support contact. Do not include full card details, PINs or OTPs. We will confirm the outcome and explain any deductions.
Contact JAG INT
For questions about this policy or your project, contact us using the details below. Please include your invoice or project reference when relevant, and do not send card passwords, PINs or OTPs.
Address: No 293, C Block, Jalvayu Vihar, Kalyan Nagar, Kammanahalli, Bangalore – 560043, Karnataka, India
Review this policy against your actual business practices and applicable law before publication. This page is general information, not legal advice.